Shipping Policy

Your order deserves to arrive safely and on time. That is the standard TOYS MASTER SDN. BHD. 202601014556 (1676654-H) works to. Here is how shipping runs, start to finish.

1. Where we deliver

Two service areas are covered:

  • Peninsular Malaysiaall states.

  • East MalaysiaSabah & Sarawak.

2. How your order is prepared

Preparation runs in two steps:

  1. Processing — your order is processed within 1–3 business days. Weekends and public holidays are not counted.

  2. Confirmation — a confirmation email arrives on dispatch. It carries your tracking information.

3. How long delivery takes

There is no overnight or next-day delivery. These are the standard windows:

Where ToCarriersEstimated Delivery
Peninsular MalaysiaJ&T Express, PosLaju, or equivalent2–5 business days
East MalaysiaPosLaju, GDEX, etc.5–10 business days

Please note — these are estimates. Courier operations, seasonal holidays and extreme weather can change them.

4. What you pay

Nothing, on a standard order:

  • Free shipping — the standard shipping fee is waived for you.

  • One exceptionbulk or specialised promotional orders may carry a fee calculated at checkout from total weight and destination, where applicable.

5. How you track it

Tracking comes to you:

  • Tracking number — sent by email or SMS once the courier partner has your parcel.

  • Direct link — it shows the parcel’s progress in real time.


For anything at all about your delivery, our team is ready to help.
📧 Email: toys-master@outlook.com
📞 Phone: (+60) 1120923447
🏢 Address: NO.3-01 JALAN PULAI MUTIARA 16/6 TAMAN PULAI MUTIARA 2 81300 JOHOR BAHRU JOHOR
🌐 Website: https://toys-master-sb.com/contact-us/